When Vicky Williams was hit by another driver whilst in her car her insurance company informed her that she had to use their nominated repair shop. Vicky questioned this and discovered she had much more choice
BODY TALK
Tell us about your accident
I was waiting to enter a roundabout when I was hit by another driver. As a result there was quite a lot of damage to the rear of my vehicle. I was quite shaken up.
After I exchanged insurance details with the other driver, and after I'd been to the doctor, I contacted my insurance company to let them know what had happened, and to give them the other driver's details.
What did your insurance company recommend you do?
The insurance company recommended that I took my car to a garage on Ipswich Road. When I mentioned that I wanted to choose the garage myself, this was greatly discouraged. I was told this would delay the whole process of getting my car fixed by up to two weeks. I was also discouraged from accepting a courtesy car from Davies Motor Company, as I was told I should have a rental car from Enterprise.
Why did you choose Davies Motor Company to work on your car?
I have taken my car there before, so I know that their work is affordable and of a consistently high standard.
Did you ever think that you could contact somebody other than who the insurance company suggested?
I wasn't aware that I had complete right of choice. I was quite surprised that my insurance company only offered me one repair shop and this was based on my postcode, which didn't make any sense to me given the number of garages in the area. I do feel the insurance company tried to put me off choosing my own garage.
Was the quote from Davies Motor Company competitive?
They liaised with the insurance company directly on my behalf, and the insurance company accepted it, so it really must have been competitive.
Would you recommend them?
Without any shadow of a doubt.
