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WAITROSE DELIVER THE GOODS
I’ve been a regular customer of Waitrose
in Barry for some time now. I actually
enjoy the whole shopping experience!
The aisles are wide so that you
don’t crash into someone else’s
trolley and the quality and range
of quality produce available is
difficult to improve upon.
I always meet people I know and
there doesn’t seem to be many unruly
children screaming in my ears or
running amok. We generally do a
weekly shop on a Saturday afternoon
and lately, because of the
commitments with the magazine, I’ve
found that I just haven’t got the time
to do it. I was so pleased when I
heard that they’ve now introduced
their home delivery service that I
registered as soon as the site went
live (6th November) to give it a go.
I found the website so easy to use.
Log onto waitrose.com/deliver
to check that the service is available
in your area, then register and select
your delivery or collection slot.
I picked the 11am - 1pm slot.
There is a minimum order value of
£50 and a £5 delivery fee to the door.
To my mind, a £5 delivery fee is well
worth it, considering what you’d
spend on fuel and, after all, time is
money. What’s even better is that I
can shop in the comfort of my own
home and in my own time with a cup
of coffee (ok who am I kidding!) a
glass of wine, to make the process an
even more pleasurable one.
The site was easy to navigate and I
could make my choice from all of the
produce that I’m used to in store, as
well as all of the money saving offers
available. It’s very easy to be tempted
by the many lovely things on offer
but buying on line helps you not to
overspend. Your total is displayed on
the right hand side of the screen and
if you’ve gone overboard, you can go
back through the list to delete items
that you can live without. Very handy
if you’re trying to stick to a budget.
When you put an item in your trolley,
you will have the option to ask for a
substitute if the exact product is not
available.
Order completed, all that was left to
do now was wait until the delivery.
The delivery staff arrived in the
allotted time, were extremely polite
and friendly. I did feel obliged though
to help carry the bags but that’s
usually I job I do with my husband
anyway. Groceries are delivered in
bags with either a green band marked
‘store cupboard’, a turquoise band
marked ‘fridge’ or a blue band
marked ‘frozen’, so it’s easy to see
what you need to unpack first. The
bags can be returned to the delivery
staff or any Waitrose store if you
don’t want to re-use them yourself.
I was given a Customer Statement
detailing my order summary, payment
details, contact details and any
substitutes or unavailable items.
Looking through my order all of the
items were available and had been
chosen except one which had was
unavailable and was subsituted.
If substitutes are supplied and they
are more expensive than the product
you ordered, you will be charged the
lower price. Substitutes are delivered
in ‘normal’ green striped Waitrose
bags, and you can return them if you
wish. You have to state the number
of items you are returning and sign a
delivery note that you hand back to
the person delivering your order.
At the time of ordering, Christmas
was a good few weeks away and I
had no immediate plans for a dinner
party, so ordering from the Waitrose
Entertaining was not necessary but,
as the festivities draw closer, I may
order from this section.
Waitrose Entertaining orders can
be combined with orders for
standard groceries. They currently
have a section for Christmas and
New Year and it’s worth noting that
December 15th is the deadline for
festive food ordering.
I did find the process of ordering
online a little slow, especially when
I asked to view my trolley or update
it but now that I have my order in
place, when I come to re-order, it
should prove to be much quicker.
All in all, ordering my shopping
online from Waitrose Deliver was
relatively painless and I would have
no reservations in recommending this
service to anyone. I actually enjoy
shopping at Waitrose but I’ve found
that shopping online is an equally
enjoyable experience, especially from
the comfort of my own home.
Waitrose Deliver
www.waitrose.com/deliver
Or visit Waitrose at:
Palmerston Road,
Barry
Vale of Glamorgan CF63 2PE
Tel 01446 737173
Opening hours
Mon - Thurs 8.30am - 20.00pm
Fri 8.30am - 21.00pm
Sat 8.00am - 20.00pm
Sun 10.00am - 16.00pm |
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